Documentation system enables harmony between planning, implementation, and controlling the process of UB ICT Unit’s activities. This becomes an effective communication tool and guarantees consistency of actions to produce products that are in accordance with customer requirements and continuous quality improvement in accordance with business processes. UB ICT Unit establishes and maintains a documented procedure regarding the control of all documents and records of devices related to the requirements of the quality management system (QMS).
The list of quality documents of UB ICT Unit is as follows:
- Blueprint of UB ICT Unit 2016-2020
- SOP of MCA services
- SOP of Hosting services
- SOP of IT certification
The documents of procedure manual which are related to operational activities in providing services can be accessed in Policies and Rules.